Customer Care

Vesper NY
Contact Us

Weโ€™re Here.
A Real Person Replies.

Whether you have a question about silk care, need help with an order, or just want to say hello โ€” we read every message and respond within 24 hours.

Order Support

Already Placed an Order?

Email hello@vesperny.com with your order number in the subject line, and weโ€™ll take care of it.

Processing & Shipping Times+
Order processing[1โ€“3] business days
Standard shipping (US)[3โ€“7] business days
Expedited shipping[2โ€“3] business days
International shipping5โ€“7 business days
Made to Order (Silk Dresses)[7โ€“14] business days
Once your order ships, tracking is emailed to you automatically. Free carbon-neutral shipping on US orders over $100. Orders placed on weekends or holidays begin processing the next business day.
Tracking Your Order+
Tracking is sent by email the moment your order ships. Havenโ€™t received it? Email hello@vesperny.com with your order number in the subject line and weโ€™ll send it within 24 hours.
Returns & Exchanges+
30-day satisfaction guarantee on every order. Return unused items in their original packaging for a full refund, or exchange for a different size or color โ€” weโ€™ll cover exchange shipping. Please email us first so we can send instructions and confirm your refund. Made-to-order and custom-sized pieces are final sale unless faulty.
Silk Care+
Silk loungewear, pajamas, and pillowcases: hand wash cold or machine wash on delicate in a mesh bag, air dry flat, iron on low with a pressing cloth. Silk dresses: dry clean only. Full details are in the Size & Care section below, and weโ€™re always happy to help โ€” just email us.
Made to Order (Silk Dresses)+
Our silk dresses are made to order โ€” cut only once your fit is confirmed, not mass-produced in advance. Everything else in our collection ships ready to go, no wait required.

After you order a dress, our Concierge team reaches out to confirm your measurements before production begins. Production then typically takes 5โ€“14 business days, depending on fabric availability for your size.

Need it sooner? Message us on WhatsApp to ask about priority production. For the full breakdown, visit our Made to Order page.
Wholesale & Salon Partnerships+
Interested in carrying Vesper NY at your salon or store? Email hello@vesperny.com with โ€œWholesaleโ€ in the subject line and weโ€™ll send our wholesale terms and partnership details.
Press & Collaborations+
For press inquiries, features, or collaborations, email hello@vesperny.com with โ€œPressโ€ in the subject line.
Mailing & Returns

Where to Find Us

Vesper NY is designed in New York and ships nationwide, and internationally in 5โ€“7 business days.

Vesper NY
524 Broadway
New York, NY 10012
United States
Please email us before sending a return so we can send instructions and confirm your refund.
Size & Care

Sizing, Fabric & Care

Everything you need to choose the right size and care for your Vesper pieces so they last for years.

Loungewear & Sleepwear โ€” Robes, Pajamas, Camisole Sets, Slip Nightdress
Size US UK EU Int'l Bust Waist Hip
XXS 00 2 30โ€“32 XXS 29โ€“30โ€ณ 22โ€“23โ€ณ 32โ€“33โ€ณ
XS 0โ€“2 4โ€“6 32โ€“34 XS 31โ€“32โ€ณ 24โ€“25โ€ณ 34โ€“35โ€ณ
S 4โ€“6 8โ€“10 36โ€“38 S 33โ€“34โ€ณ 26โ€“27โ€ณ 36โ€“37โ€ณ
M 8โ€“10 12โ€“14 40โ€“42 M 35โ€“36โ€ณ 28โ€“29โ€ณ 38โ€“39โ€ณ
L 12โ€“14 16โ€“18 44โ€“46 L 37โ€“39โ€ณ 30โ€“32โ€ณ 40โ€“42โ€ณ
XL 16โ€“18 20โ€“22 48โ€“50 XL 40โ€“42โ€ณ 33โ€“35โ€ณ 43โ€“45โ€ณ
XXL 20โ€“22 24โ€“26 52โ€“54 XXL 43โ€“45โ€ณ 36โ€“38โ€ณ 46โ€“48โ€ณ
3XL 24โ€“26 28โ€“30 56โ€“58 3XL 46โ€“48โ€ณ 39โ€“41โ€ณ 49โ€“51โ€ณ
4XL 28โ€“30 32โ€“34 60โ€“62 4XL 49โ€“51โ€ณ 42โ€“44โ€ณ 52โ€“54โ€ณ
5XL 32โ€“34 36โ€“38 64โ€“66 5XL 52โ€“54โ€ณ 45โ€“47โ€ณ 55โ€“57โ€ณ
Size US UK EU Int'l Bust Waist Hip
XXS 00 2 30โ€“32 XXS 74โ€“76 cm 56โ€“58 cm 81โ€“84 cm
XS 0โ€“2 4โ€“6 32โ€“34 XS 79โ€“81 cm 61โ€“64 cm 86โ€“89 cm
S 4โ€“6 8โ€“10 36โ€“38 S 84โ€“86 cm 66โ€“69 cm 91โ€“94 cm
M 8โ€“10 12โ€“14 40โ€“42 M 89โ€“91 cm 71โ€“74 cm 97โ€“99 cm
L 12โ€“14 16โ€“18 44โ€“46 L 94โ€“99 cm 76โ€“81 cm 102โ€“107 cm
XL 16โ€“18 20โ€“22 48โ€“50 XL 102โ€“107 cm 84โ€“89 cm 109โ€“114 cm
XXL 20โ€“22 24โ€“26 52โ€“54 XXL 109โ€“114 cm 91โ€“97 cm 117โ€“122 cm
3XL 24โ€“26 28โ€“30 56โ€“58 3XL 117โ€“122 cm 99โ€“104 cm 124โ€“130 cm
4XL 28โ€“30 32โ€“34 60โ€“62 4XL 124โ€“130 cm 107โ€“112 cm 132โ€“137 cm
5XL 32โ€“34 36โ€“38 64โ€“66 5XL 132โ€“137 cm 114โ€“119 cm 140โ€“145 cm
Runs true to size with a relaxed drape. If between sizes, size up. UK/EU/International conversions are approximate industry references โ€” for an exact fit, message us on WhatsApp.
Silk Dresses โ€” Maxi, Occasion, Evening
Size US UK EU Int'l Bust Waist Hip Length
XXS 00 2 30โ€“32 XXS 29โ€“30โ€ณ 22โ€“23โ€ณ 32โ€“33โ€ณ [__โ€ณ]
XS 0โ€“2 4โ€“6 32โ€“34 XS 31โ€“32โ€ณ 24โ€“25โ€ณ 34โ€“35โ€ณ [__โ€ณ]
S 4โ€“6 8โ€“10 36โ€“38 S 33โ€“34โ€ณ 26โ€“27โ€ณ 36โ€“37โ€ณ [__โ€ณ]
M 8โ€“10 12โ€“14 40โ€“42 M 35โ€“36โ€ณ 28โ€“29โ€ณ 38โ€“39โ€ณ [__โ€ณ]
L 12โ€“14 16โ€“18 44โ€“46 L 37โ€“39โ€ณ 30โ€“32โ€ณ 40โ€“42โ€ณ [__โ€ณ]
XL 16โ€“18 20โ€“22 48โ€“50 XL 40โ€“42โ€ณ 33โ€“35โ€ณ 43โ€“45โ€ณ [__โ€ณ]
XXL 20โ€“22 24โ€“26 52โ€“54 XXL 43โ€“45โ€ณ 36โ€“38โ€ณ 46โ€“48โ€ณ [__โ€ณ]
3XL 24โ€“26 28โ€“30 56โ€“58 3XL 46โ€“48โ€ณ 39โ€“41โ€ณ 49โ€“51โ€ณ [__โ€ณ]
4XL 28โ€“30 32โ€“34 60โ€“62 4XL 49โ€“51โ€ณ 42โ€“44โ€ณ 52โ€“54โ€ณ [__โ€ณ]
5XL 32โ€“34 36โ€“38 64โ€“66 5XL 52โ€“54โ€ณ 45โ€“47โ€ณ 55โ€“57โ€ณ [__โ€ณ]
Size US UK EU Int'l Bust Waist Hip Length
XXS 00 2 30โ€“32 XXS 74โ€“76 cm 56โ€“58 cm 81โ€“84 cm [__ cm]
XS 0โ€“2 4โ€“6 32โ€“34 XS 79โ€“81 cm 61โ€“64 cm 86โ€“89 cm [__ cm]
S 4โ€“6 8โ€“10 36โ€“38 S 84โ€“86 cm 66โ€“69 cm 91โ€“94 cm [__ cm]
M 8โ€“10 12โ€“14 40โ€“42 M 89โ€“91 cm 71โ€“74 cm 97โ€“99 cm [__ cm]
L 12โ€“14 16โ€“18 44โ€“46 L 94โ€“99 cm 76โ€“81 cm 102โ€“107 cm [__ cm]
XL 16โ€“18 20โ€“22 48โ€“50 XL 102โ€“107 cm 84โ€“89 cm 109โ€“114 cm [__ cm]
XXL 20โ€“22 24โ€“26 52โ€“54 XXL 109โ€“114 cm 91โ€“97 cm 117โ€“122 cm [__ cm]
3XL 24โ€“26 28โ€“30 56โ€“58 3XL 117โ€“122 cm 99โ€“104 cm 124โ€“130 cm [__ cm]
4XL 28โ€“30 32โ€“34 60โ€“62 4XL 124โ€“130 cm 107โ€“112 cm 132โ€“137 cm [__ cm]
5XL 32โ€“34 36โ€“38 64โ€“66 5XL 132โ€“137 cm 114โ€“119 cm 140โ€“145 cm [__ cm]
Fitted, bias-cut drape. Fill in each dressโ€™s measured length. If between sizes, size up. Not sure? Message us on WhatsApp for a custom size.
Menโ€™s Loungewear โ€” Robes, Pajama Sets
Size US UK EU Chest Waist Neck
XXS 32 32 42 32โ€“34โ€ณ 26โ€“28โ€ณ 13โ€“13.5โ€ณ
XS 34 34 44 34โ€“36โ€ณ 28โ€“30โ€ณ 13.5โ€“14โ€ณ
S 36โ€“38 36โ€“38 46โ€“48 36โ€“38โ€ณ 30โ€“32โ€ณ 14โ€“14.5โ€ณ
M 39โ€“41 39โ€“41 49โ€“51 39โ€“41โ€ณ 33โ€“35โ€ณ 15โ€“15.5โ€ณ
L 42โ€“44 42โ€“44 52โ€“54 42โ€“44โ€ณ 36โ€“38โ€ณ 16โ€“16.5โ€ณ
XL 45โ€“47 45โ€“47 55โ€“57 45โ€“47โ€ณ 39โ€“41โ€ณ 17โ€“17.5โ€ณ
XXL 48โ€“50 48โ€“50 58โ€“60 48โ€“50โ€ณ 42โ€“44โ€ณ 18โ€“18.5โ€ณ
3XL 51โ€“53 51โ€“53 61โ€“63 51โ€“53โ€ณ 45โ€“47โ€ณ 18.5โ€“19โ€ณ
4XL 54โ€“56 54โ€“56 64โ€“66 54โ€“56โ€ณ 48โ€“50โ€ณ 19โ€“19.5โ€ณ
5XL 57โ€“59 57โ€“59 67โ€“69 57โ€“59โ€ณ 51โ€“53โ€ณ 19.5โ€“20โ€ณ
Size US UK EU Chest Waist Neck
XXS 32 32 42 81โ€“86 cm 66โ€“71 cm 33โ€“34 cm
XS 34 34 44 86โ€“91 cm 71โ€“76 cm 34โ€“36 cm
S 36โ€“38 36โ€“38 46โ€“48 91โ€“97 cm 76โ€“81 cm 36โ€“37 cm
M 39โ€“41 39โ€“41 49โ€“51 99โ€“104 cm 84โ€“89 cm 38โ€“39 cm
L 42โ€“44 42โ€“44 52โ€“54 107โ€“112 cm 91โ€“97 cm 41โ€“42 cm
XL 45โ€“47 45โ€“47 55โ€“57 114โ€“119 cm 99โ€“104 cm 43โ€“44 cm
XXL 48โ€“50 48โ€“50 58โ€“60 122โ€“127 cm 107โ€“112 cm 46โ€“47 cm
3XL 51โ€“53 51โ€“53 61โ€“63 130โ€“135 cm 114โ€“119 cm 47โ€“48 cm
4XL 54โ€“56 54โ€“56 64โ€“66 137โ€“142 cm 122โ€“127 cm 48โ€“50 cm
5XL 57โ€“59 57โ€“59 67โ€“69 145โ€“150 cm 130โ€“135 cm 50โ€“51 cm
Relaxed fit. For a closer fit, size down. If between sizes, size up. UK/EU conversions are approximate industry references.
Silk Pillowcases
Size Dimensions
Standard 20โ€ณ ร— 26โ€ณ
Queen 20โ€ณ ร— 30โ€ณ
King 20โ€ณ ร— 36โ€ณ
Size Dimensions
Standard 51 ร— 66 cm
Queen 51 ร— 76 cm
King 51 ร— 91 cm
Silk Sheet Sets & Fitted Sheets
Size Flat Fitted Cases
Twin 66ร—96โ€ณ 39ร—75โ€ณ +15โ€ณ 1 Std
Full 81ร—96โ€ณ 54ร—75โ€ณ +15โ€ณ 2 Std
Queen 90ร—102โ€ณ 60ร—80โ€ณ +15โ€ณ 2 Queen
King 108ร—102โ€ณ 78ร—80โ€ณ +15โ€ณ 2 King
California King 108ร—106โ€ณ 72ร—84โ€ณ +15โ€ณ 2 King
Size Flat Fitted Cases
Twin 168ร—244 cm 99ร—191 cm +38 cm 1 Std
Full 206ร—244 cm 137ร—191 cm +38 cm 2 Std
Queen 229ร—259 cm 152ร—203 cm +38 cm 2 Queen
King 274ร—259 cm 198ร—203 cm +38 cm 2 King
California King 274ร—269 cm 183ร—213 cm +38 cm 2 King
Silk Duvet Covers
Size Dimensions
Twin 68โ€ณ ร— 90โ€ณ
Full/Queen 90โ€ณ ร— 92โ€ณ
King / Cal King 106โ€ณ ร— 92โ€ณ
Size Dimensions
Twin 173 ร— 229 cm
Full/Queen 229 ร— 234 cm
King / Cal King 269 ร— 234 cm
Fitted sheets fit mattresses up to 15โ€ณ (38 cm) deep. California King is longer and narrower than Standard King โ€” please confirm your mattress before ordering.
Turkish Cotton Towels
Type Dimensions
Washcloth 13โ€ณ ร— 13โ€ณ
Hand Towel 18โ€ณ ร— 32โ€ณ
Bath Towel 30โ€ณ ร— 58โ€ณ
Bath Sheet 39โ€ณ ร— 71โ€ณ
Beach / Peshtemal 37โ€ณ ร— 70โ€ณ
Type Dimensions
Washcloth 33 ร— 33 cm
Hand Towel 46 ร— 81 cm
Bath Towel 76 ร— 147 cm
Bath Sheet 99 ร— 180 cm
Beach / Peshtemal 94 ร— 178 cm
Turkish cotton softens and may shrink up to 5% after the first few washes โ€” normal for natural fibers.
Our Silk
  • โ†’Fiber content: [Confirm exact fiber content, e.g. โ€œ100% Mulberry Silkโ€ โ€” must match the sewn-in garment label.]
  • โ†’Weight: 22-momme for loungewear & garments, 25-momme for pillowcases.
  • โ†’Grade: Grade 6A mulberry silk.
  • โ†’Certification: OEKO-TEXยฎ Standard 100 [add certificate number].
  • โ†’Dyes: AZO-free botanical pigments.
Note on fiber content: Each garmentโ€™s sewn-in label states its exact fiber composition. If a piece is a silk blend, its product page and label will say so specifically.
Silk Loungewear, Pajamas & Pillowcases
  • โ†’Hand wash cold with gentle silk detergent, or machine wash delicate in a mesh bag.
  • โ†’Do not bleach, wring, or tumble dry. Air dry flat, away from direct sunlight.
  • โ†’Iron on lowest setting with a pressing cloth if needed.
Silk Dresses โ€” Dry Clean Only
  • โ†’Dry clean only to preserve drape, finish, and construction.
  • โ†’Do not machine or hand wash. Steam on low to release light wrinkles.
  • โ†’Store on a padded hanger in a breathable garment bag.
Always follow the care label sewn into each garment โ€” it is the definitive guide.
How to Measure
  • โ†’Bust / Chest โ€” Around the fullest part, tape level.
  • โ†’Waist โ€” Around the narrowest part of your natural waist.
  • โ†’Hip โ€” Around the fullest part, about 8โ€ณ below the waist.
Quick Answers

Have a Question?

The questions we hear most about orders, sizing and silk care.

Do you offer free shipping?+
Yes โ€” shipping is free and carbon-neutral on US orders over $100. International orders typically arrive in 5โ€“7 business days, and tracking is emailed to you as soon as your order ships.
What is your return policy?+
Every order carries a 30-day satisfaction guarantee. Return unused items in their original packaging for a full refund, or exchange for a different size or color and weโ€™ll cover the exchange shipping. Email us first so we can send instructions. Made-to-order and custom-sized pieces are final sale unless faulty.
Why are your silk dresses made to order?+
Each dress is cut only after our Concierge team confirms your measurements, so it fits you rather than a size chart. Production typically takes 5โ€“14 business days; everything else in the collection ships ready to go.
How do I find my size?+
Use the size charts below โ€” switch between inches and centimeters with one tap. Our pieces run true to size with a relaxed drape; if youโ€™re between sizes, size up. For an exact fit, send your bust, waist and hip measurements on WhatsApp and weโ€™ll make you a custom size.
How should I care for my silk?+
Silk pajamas, loungewear and pillowcases: hand wash cold or use the delicate cycle in a mesh bag, then air dry flat away from direct sun. Silk dresses are dry clean only. Always follow the care label sewn into each piece.
How do I know an email is really from Vesper NY?+
We only ever email from addresses ending in @vesperny.com. If you receive a message claiming to be us from any other address, please donโ€™t click its links โ€” forward it to hello@vesperny.com.

Questions about momme, Grade 6A silk or silk for hair and skin?

Read the Full Silk FAQ
Follow Along

The Daily Vesper Hour

Real customers, behind the scenes from our sourcing, and the evening ritual as it happens.

A Note on Trust

If We Say Something, Itโ€™s True.

Weโ€™ll only ever email you from @vesperny.com. Every order carries a 30-day satisfaction guarantee. We donโ€™t use fake reviews, inflated claims, or misleading โ€œas seen inโ€ badges.

If weโ€™re not sure about something, we say so. Thatโ€™s the whole policy.

The Evening Is Yours.