Shipping policy

Vesper Sleep Inc, doing business as Vesper New York
Last updated: 01/21/2025

This policy explains when and how we ship your order. Questions? Write to us at hello@vesperny.com or message us on WhatsApp at +1 (754) 265-5335.

Ready-to-ship items

Most of our collection ships ready to go. Product pages say "Ready to ship" or "Made to order." We process ready-to-ship orders within 1 to 3 business days after you place them. Orders placed on weekends or holidays begin processing the next business day. Business days are Monday through Friday, excluding US federal holidays.

Made-to-order items (silk dresses)

Our silk dresses are made to order. We cut each one only after your fit is confirmed, rather than producing dresses in advance.

  • After you order a dress, our Concierge team contacts you to confirm your measurements before production begins.
  • Production typically takes 5 to 14 business days from the day we confirm your measurements, depending on fabric availability for your size.
  • After production, your dress ships using the shipping method you chose, and the delivery times below apply.
  • Need it sooner? Message us on WhatsApp to ask about priority production. Rush production is not guaranteed.

For the full process, see our Made to Order page.

Shipping options and delivery times (United States)

  • Standard shipping: 3 to 7 business days after your order ships.
  • Expedited shipping: 2 to 3 business days after your order ships.
  • Free shipping: on United States orders over $100 [STATE WHETHER THIS IS BEFORE OR AFTER DISCOUNTS AND TAXES].

Shipping rates for other orders are shown at checkout before you pay. We ship with [CARRIERS, for example USPS, UPS and FedEx].

Delivery times are estimates, not guarantees. Weather, carrier delays and holiday volume can add time. Delivery time does not include processing or production time.

International shipping

We ship to the countries shown at checkout. International orders typically arrive 5 to 7 business days after they ship. Shipping rates are shown at checkout.

Duties and taxes are collected at checkout, so there are no surprise charges at delivery.

Customs processing can add time that we cannot control.

Orders with more than one item

If your order has both ready-to-ship items and a made-to-order dress, we ship the ready items when they are ready and the dress when it is finished. [We do not charge extra shipping for the second shipment.] If you would rather receive everything together, write to us before your order ships and we will hold it.

Tracking your order

We email tracking to you as soon as your order ships. You can also track your order here with your order or tracking number. If you have not received tracking after your order should have shipped, email us at hello@vesperny.com with your order number in the subject line and we will send it within 24 hours.

Shipping address

Please check your address carefully at checkout. We ship to street addresses. [STATE WHETHER YOU SHIP TO PO BOXES AND MILITARY ADDRESSES (APO/FPO).] If you need to change your address, write to us as soon as possible. Once your order has been handed to the carrier, we cannot change the address. Packages returned to us because of an incorrect or incomplete address may incur additional shipping charges to send again.

Items with carrier restrictions

Some products, such as essential oils, candles and aerosols, can have carrier restrictions. They may not ship to some addresses or by some shipping methods, including air. If an item in your order cannot ship to your address, we will contact you before it ships.

Delays

If we cannot ship your order within the time we stated, we will email you promptly with a new shipping date and ask whether you agree to wait.

  • You can cancel for a full and prompt refund at any time before your order ships.
  • If the new shipping date is within 30 days after the original date and we do not hear from you, we will treat that as your agreement to the delay.
  • If the new date is more than 30 days after the original date, or we cannot give you a date, we will cancel and refund your order automatically unless you tell us you want to keep waiting.

Damaged, missing or incorrect orders

  • Damaged or incorrect items: email us within 7 days of delivery with your order number and photos of the item and the packaging.
  • Tracking says delivered, but you did not receive it: check with the people in your household and your neighbors, and allow 24 to 48 hours. If it still has not arrived, contact us within 14 days of the delivery date.
  • We will review your claim and work with the carrier. If your claim is confirmed, we will replace the item or refund it.

Changes and cancellations

To change or cancel a ready-to-ship order, write to us as soon as possible. We can help only if it has not shipped. For made-to-order dresses, changes and cancellations are possible until we confirm your measurements and begin production.

Returns and exchanges

Please email us before sending anything back, so we can give you instructions. Returns and exchanges are covered by our Refund Policy. We cover shipping for exchanges. Made-to-order and custom-sized pieces are final sale unless they are faulty.

Contact us

Vesper Sleep Inc, doing business as Vesper New York
Email: hello@vesperny.com
WhatsApp: +1 (754) 265-5335
Mailing and returns address: Vesper NY, 524 Broadway, New York, NY 10012, United States