Customer Care

Vesper NY
Contact Us

We’re Here.
A Real Person Replies.

Whether you have a question about silk care, need help with an order, or just want to say hello — we read every message and respond within 24 hours.

Order Support

Already Placed an Order?

Email hello@vesperny.com with your order number in the subject line, and we’ll take care of it.

Processing & Shipping Times+
Order processing[1–3] business days
Standard shipping (US)[3–7] business days
Expedited shipping[2–3] business days
International shipping5–7 business days
Made-to-order pieces[7–14] business days
Once your order ships, tracking is emailed to you automatically. Free carbon-neutral shipping on US orders over $100. Orders placed on weekends or holidays begin processing the next business day.
Tracking Your Order+
Tracking is sent by email the moment your order ships. Haven’t received it? Email hello@vesperny.com with your order number in the subject line and we’ll send it within 24 hours.
Returns & Exchanges+
30-day satisfaction guarantee on every order. Return unused items in their original packaging for a full refund, or exchange for a different size or color — we’ll cover exchange shipping. Please email us first so we can send instructions and confirm your refund. Made-to-order and custom-sized pieces are final sale unless faulty.
Silk Care+
Silk loungewear, pajamas, and pillowcases: hand wash cold or machine wash on delicate in a mesh bag, air dry flat, iron on low with a pressing cloth. Silk dresses: dry clean only. Full details are in the Size & Care section below, and we’re always happy to help — just email us.
Made to Order (Silk Dresses)+
Our silk dresses are made to order — cut only once your fit is confirmed, not mass-produced in advance. Everything else in our collection ships ready to go, no wait required.

After you order a dress, our Concierge team reaches out to confirm your measurements before production begins. Production then typically takes 5–14 business days, depending on fabric availability for your size.

Need it sooner? Message us on WhatsApp to ask about priority production. For the full breakdown, visit our Made to Order page.
Wholesale & Salon Partnerships+
Interested in carrying Vesper NY at your salon or store? Email hello@vesperny.com with “Wholesale” in the subject line and we’ll send our wholesale terms and partnership details.
Press & Collaborations+
For press inquiries, features, or collaborations, email hello@vesperny.com with “Press” in the subject line.
Mailing & Returns

Where to Find Us

Vesper NY is designed in New York and ships nationwide, and internationally in 5–7 business days.

Vesper NY
524 Broadway
New York, NY 10012
United States
Please email us before sending a return so we can send instructions and confirm your refund.
Size & Care

Sizing, Fabric & Care

Everything you need to choose the right size and care for your Vesper pieces so they last for years.

Loungewear & Sleepwear — Robes, Pajamas, Camisole Sets, Slip Nightdress
Size US UK EU Int'l Bust Waist Hip
XXS 00 2 30–32 XXS 29–30″ 22–23″ 32–33″
XS 0–2 4–6 32–34 XS 31–32″ 24–25″ 34–35″
S 4–6 8–10 36–38 S 33–34″ 26–27″ 36–37″
M 8–10 12–14 40–42 M 35–36″ 28–29″ 38–39″
L 12–14 16–18 44–46 L 37–39″ 30–32″ 40–42″
XL 16–18 20–22 48–50 XL 40–42″ 33–35″ 43–45″
XXL 20–22 24–26 52–54 XXL 43–45″ 36–38″ 46–48″
3XL 24–26 28–30 56–58 3XL 46–48″ 39–41″ 49–51″
4XL 28–30 32–34 60–62 4XL 49–51″ 42–44″ 52–54″
5XL 32–34 36–38 64–66 5XL 52–54″ 45–47″ 55–57″
Size US UK EU Int'l Bust Waist Hip
XXS 00 2 30–32 XXS 74–76 cm 56–58 cm 81–84 cm
XS 0–2 4–6 32–34 XS 79–81 cm 61–64 cm 86–89 cm
S 4–6 8–10 36–38 S 84–86 cm 66–69 cm 91–94 cm
M 8–10 12–14 40–42 M 89–91 cm 71–74 cm 97–99 cm
L 12–14 16–18 44–46 L 94–99 cm 76–81 cm 102–107 cm
XL 16–18 20–22 48–50 XL 102–107 cm 84–89 cm 109–114 cm
XXL 20–22 24–26 52–54 XXL 109–114 cm 91–97 cm 117–122 cm
3XL 24–26 28–30 56–58 3XL 117–122 cm 99–104 cm 124–130 cm
4XL 28–30 32–34 60–62 4XL 124–130 cm 107–112 cm 132–137 cm
5XL 32–34 36–38 64–66 5XL 132–137 cm 114–119 cm 140–145 cm
Runs true to size with a relaxed drape. If between sizes, size up. UK/EU/International conversions are approximate industry references — for an exact fit, message us on WhatsApp.
Silk Dresses — Maxi, Occasion, Evening
Size US UK EU Int'l Bust Waist Hip Length
XXS 00 2 30–32 XXS 29–30″ 22–23″ 32–33″ [__″]
XS 0–2 4–6 32–34 XS 31–32″ 24–25″ 34–35″ [__″]
S 4–6 8–10 36–38 S 33–34″ 26–27″ 36–37″ [__″]
M 8–10 12–14 40–42 M 35–36″ 28–29″ 38–39″ [__″]
L 12–14 16–18 44–46 L 37–39″ 30–32″ 40–42″ [__″]
XL 16–18 20–22 48–50 XL 40–42″ 33–35″ 43–45″ [__″]
XXL 20–22 24–26 52–54 XXL 43–45″ 36–38″ 46–48″ [__″]
3XL 24–26 28–30 56–58 3XL 46–48″ 39–41″ 49–51″ [__″]
4XL 28–30 32–34 60–62 4XL 49–51″ 42–44″ 52–54″ [__″]
5XL 32–34 36–38 64–66 5XL 52–54″ 45–47″ 55–57″ [__″]
Size US UK EU Int'l Bust Waist Hip Length
XXS 00 2 30–32 XXS 74–76 cm 56–58 cm 81–84 cm [__ cm]
XS 0–2 4–6 32–34 XS 79–81 cm 61–64 cm 86–89 cm [__ cm]
S 4–6 8–10 36–38 S 84–86 cm 66–69 cm 91–94 cm [__ cm]
M 8–10 12–14 40–42 M 89–91 cm 71–74 cm 97–99 cm [__ cm]
L 12–14 16–18 44–46 L 94–99 cm 76–81 cm 102–107 cm [__ cm]
XL 16–18 20–22 48–50 XL 102–107 cm 84–89 cm 109–114 cm [__ cm]
XXL 20–22 24–26 52–54 XXL 109–114 cm 91–97 cm 117–122 cm [__ cm]
3XL 24–26 28–30 56–58 3XL 117–122 cm 99–104 cm 124–130 cm [__ cm]
4XL 28–30 32–34 60–62 4XL 124–130 cm 107–112 cm 132–137 cm [__ cm]
5XL 32–34 36–38 64–66 5XL 132–137 cm 114–119 cm 140–145 cm [__ cm]
Fitted, bias-cut drape. Fill in each dress’s measured length. If between sizes, size up. Not sure? Message us on WhatsApp for a custom size.
Men’s Loungewear — Robes, Pajama Sets
Size US UK EU Chest Waist Neck
XXS 32 32 42 32–34″ 26–28″ 13–13.5″
XS 34 34 44 34–36″ 28–30″ 13.5–14″
S 36–38 36–38 46–48 36–38″ 30–32″ 14–14.5″
M 39–41 39–41 49–51 39–41″ 33–35″ 15–15.5″
L 42–44 42–44 52–54 42–44″ 36–38″ 16–16.5″
XL 45–47 45–47 55–57 45–47″ 39–41″ 17–17.5″
XXL 48–50 48–50 58–60 48–50″ 42–44″ 18–18.5″
3XL 51–53 51–53 61–63 51–53″ 45–47″ 18.5–19″
4XL 54–56 54–56 64–66 54–56″ 48–50″ 19–19.5″
5XL 57–59 57–59 67–69 57–59″ 51–53″ 19.5–20″
Size US UK EU Chest Waist Neck
XXS 32 32 42 81–86 cm 66–71 cm 33–34 cm
XS 34 34 44 86–91 cm 71–76 cm 34–36 cm
S 36–38 36–38 46–48 91–97 cm 76–81 cm 36–37 cm
M 39–41 39–41 49–51 99–104 cm 84–89 cm 38–39 cm
L 42–44 42–44 52–54 107–112 cm 91–97 cm 41–42 cm
XL 45–47 45–47 55–57 114–119 cm 99–104 cm 43–44 cm
XXL 48–50 48–50 58–60 122–127 cm 107–112 cm 46–47 cm
3XL 51–53 51–53 61–63 130–135 cm 114–119 cm 47–48 cm
4XL 54–56 54–56 64–66 137–142 cm 122–127 cm 48–50 cm
5XL 57–59 57–59 67–69 145–150 cm 130–135 cm 50–51 cm
Relaxed fit. For a closer fit, size down. If between sizes, size up. UK/EU conversions are approximate industry references.
Silk Pillowcases
Size Dimensions
Standard 20″ × 26″
Queen 20″ × 30″
King 20″ × 36″
Size Dimensions
Standard 51 × 66 cm
Queen 51 × 76 cm
King 51 × 91 cm
Silk Sheet Sets & Fitted Sheets
Size Flat Fitted Cases
Twin 66×96″ 39×75″ +15″ 1 Std
Full 81×96″ 54×75″ +15″ 2 Std
Queen 90×102″ 60×80″ +15″ 2 Queen
King 108×102″ 78×80″ +15″ 2 King
California King 108×106″ 72×84″ +15″ 2 King
Size Flat Fitted Cases
Twin 168×244 cm 99×191 cm +38 cm 1 Std
Full 206×244 cm 137×191 cm +38 cm 2 Std
Queen 229×259 cm 152×203 cm +38 cm 2 Queen
King 274×259 cm 198×203 cm +38 cm 2 King
California King 274×269 cm 183×213 cm +38 cm 2 King
Silk Duvet Covers
Size Dimensions
Twin 68″ × 90″
Full/Queen 90″ × 92″
King / Cal King 106″ × 92″
Size Dimensions
Twin 173 × 229 cm
Full/Queen 229 × 234 cm
King / Cal King 269 × 234 cm
Fitted sheets fit mattresses up to 15″ (38 cm) deep. California King is longer and narrower than Standard King — please confirm your mattress before ordering.
Turkish Cotton Towels
Type Dimensions
Washcloth 13″ × 13″
Hand Towel 18″ × 32″
Bath Towel 30″ × 58″
Bath Sheet 39″ × 71″
Beach / Peshtemal 37″ × 70″
Type Dimensions
Washcloth 33 × 33 cm
Hand Towel 46 × 81 cm
Bath Towel 76 × 147 cm
Bath Sheet 99 × 180 cm
Beach / Peshtemal 94 × 178 cm
Turkish cotton softens and may shrink up to 5% after the first few washes — normal for natural fibers.
Our Silk
  • Fiber content: [Confirm exact fiber content, e.g. “100% Mulberry Silk” — must match the sewn-in garment label.]
  • Weight: 22-momme for loungewear & garments, 25-momme for pillowcases.
  • Grade: Grade 6A mulberry silk.
  • Certification: OEKO-TEX® Standard 100 [add certificate number].
  • Dyes: AZO-free botanical pigments.
Note on fiber content: Each garment’s sewn-in label states its exact fiber composition. If a piece is a silk blend, its product page and label will say so specifically.
Silk Loungewear, Pajamas & Pillowcases
  • Hand wash cold with gentle silk detergent, or machine wash delicate in a mesh bag.
  • Do not bleach, wring, or tumble dry. Air dry flat, away from direct sunlight.
  • Iron on lowest setting with a pressing cloth if needed.
Silk Dresses — Dry Clean Only
  • Dry clean only to preserve drape, finish, and construction.
  • Do not machine or hand wash. Steam on low to release light wrinkles.
  • Store on a padded hanger in a breathable garment bag.
Always follow the care label sewn into each garment — it is the definitive guide.
How to Measure
  • Bust / Chest — Around the fullest part, tape level.
  • Waist — Around the narrowest part of your natural waist.
  • Hip — Around the fullest part, about 8″ below the waist.
Follow Along

The Daily Vesper Hour

Real customers, behind-the-scenes from our sourcing, and the evening ritual as it happens.

A Note on Trust

If We Say Something, It’s True.

We’ll only ever email you from @vesperny.com. Every order carries a 30-day satisfaction guarantee. We don’t use fake reviews, inflated claims, or misleading “as seen in” badges.

If we’re not sure about something, we say we’re not sure. That’s the whole policy.

The Evening Is Yours.