Live Contact
Contact Us
We’re Here.
A Real Person Replies.
Whether you have a question about silk care, need help with an order, or just want to say hello — we read every message and respond within 24 hours.
Customer Care
Three Ways to Reach Us
No chatbots. No ticket queues. Just us.
Order Support
Already Placed an Order?
Email hello@vesperny.com with your order number in the subject line, and we’ll take care of it.
- →Shipping & Tracking — Tracking is sent the moment your order ships.
- →Returns & Exchanges — 30-day satisfaction guarantee on every order.
- →Silk Care — Happy to walk you through washing, drying, and storing your pieces.
- →Wholesale & Salon Partnerships — Email us with “Wholesale” in the subject line.
- →Press & Collaborations — Email us with “Press” in the subject line.
Mailing & Returns
Where to Find Us
Vesper NY is designed in New York and ships nationwide.
Vesper NY
524 Broadway
New York, NY 10012
United States
New York, NY 10012
United States
Please email us before sending a return so we can send instructions and confirm your refund.
Follow Along
The Daily Vesper Hour
Real customers, behind-the-scenes from our sourcing, and the evening ritual as it happens.
A Note on Trust
If We Say Something, It’s True.
We’ll only ever email you from hello@vesperny.com. Every order carries a 30-day satisfaction guarantee. We don’t use fake reviews, inflated claims, or misleading “as seen in” badges.
If we’re not sure about something, we say we’re not sure. That’s the whole policy.
The Evening Is Yours.
